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ITIL® Service Delivery Exec - Coming Soon |
ITIL® Service Delivery focus on aspects regarding the delivery of services and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Service Delivery consists of 5 disciplines. These are: Service Level Management, Capacity Management, Contingency Planning, Availability Management and IT Financial Management. This 12 minute video will introduce you to a executive summary understanding of these disciplines.
Coming Soon |
