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An H2O Organization™ is the highest level of optimization any type of organization can achieved. He call it H2O in reference to the liquid and more specifically water. As a liquid, its volume adapts in realtime to any on its containers and it seeks always the lowest energetic level and thus efficiency. This white paper discusses the concept of an H2O and the steps to achieve it. |
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ITIL® Service Support focus on the aspects of supporting the IT Services. Without these disciplines, it would be almost impossible to provide these IT Services, and at best in a very unmanaged and haphazard way.The 6 Service Support disciplines are: Configuration Management, Problem Management, Incident Management, Change Management, Service / Help Desk and Release Management. This 12 minute video will introduce you to a executive summary understanding of these disciplines. |
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ITIL® Service Delivery focus on aspects regarding the delivery of services and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Service Delivery consists of 5 disciplines. These are: Service Level Management, Capacity Management, Contingency Planning, Availability Management and IT Financial Management. This 12 minute video will introduce you to a executive summary understanding of these disciplines. |
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